Returns & Refunds Policy

In line with the Consumer Rights Act 2015, you are entitled to a return, replacement, or refund if your item is:

  • Damaged — the item arrives physically damaged or broken.
  • Faulty — the item has a manufacturing defect, such as a printing error or fabric fault.
  • Not as described — the item received is significantly different from what was shown or described on our website.

We also accept exchanges and returns within 30 days of receipt. Items must be in the same condition that you received them — unworn and unwashed, with tags, and in their original packaging.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to Request a Return

Please contact us within 30 days of receiving your order.

  • Email: hello@vinylcoffeeuk.com
  • Telephone: 01604 422782

Returns should be sent to: Vinyl Coffee UK, 54 Dowthorpe Hill, Northampton NN6 0PB. 

Return Postage

If your item is confirmed as damaged, faulty, or not as described, we will cover the cost of return postage. We will provide a prepaid returns label or reimburse reasonable postage costs upon request. For all other returns, you will need to pay postage.

European Union — 14 Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn and unwashed, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Refunds will be processed within 14 days of us receiving and approving your return. You will be notified by email once your refund has been issued. If more than 15 business days have passed since we approved your return, please contact us at hello@vinylcoffeeuk.com.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. If you have any questions about our returns policy, please contact us at hello@vinylcoffeeuk.com.