We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with tags, and in its original packaging.
To start a return, please contact us at hello@vinylcoffeeuk.com before sending your item back. Let us know your order number and whether you would like a different size or a refund. return postage is the responsibility of the customer unless the item is faulty, damaged or incorrect.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
UK & European Union cancellation rights
In addition to our 30-day returns policy, customers in the UK and European Union have statutory cancellation rights for online purchases. These rights are not affected by our returns policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vinylcoffeeuk.com.